Support

Please send your cases to 11917 Front Street, Norwalk, CA 90650. For your convenience, we provide packaging and shipping materials to you at no cost. To request supplies, please call customer support team at 877-771-0770 or complete printable PDF form on our web page.

Universal Digital Prescription (UNIVERSAL RX) is software to submit, manage, and track all your orthodontic lab prescriptions and it is to create patient appliance, aligner, and indirect bonding prescriptions.

STL file is a general file format used in manufacturing. This file type is used for scanning applications in the dental and orthodontic industry.

You can fill the address where you want to receive on lab slip. If you are using Universal Web Application, you are able to register multiple locations and simply choose one when you submit your case.

You can easily send your STL file to Universal Orthodontic Lab. You can submit your STL file with digital Rx sheet by using the UNIVERSAL RX Application. Or simply upload your STL files on our STL Cloud Service.

There are two ways to get Rx sheets. One way is to download Rx sheets on our website. You will find the downloadable Rx sheets on 'Downloadable Forms' page under Support tab. Another way is to request pre-printed rx sheets by calling our customer support team at 877-771-0770. Or you can submit digital Rx sheet by using the UNIVERSAL RX Application.

Yes, we provide packaging and shipping materials to you at no cost. To request supplies, please call customer service team at 877-771-0770 or complete printable PDF form on our web page. PDF form will be found on 'Downloadable Forms' page under Support tab.

Yes, we do, the price list is provided by our customer support team via e-mail or fax. Please contact our friendly customer service staff for further assistance.

Yes, we do have. Downloadable PDF Catalog can be found on our website for your convenience. Please download at 'Download Forms' page under Support tab or click here to be redirected to the download page.

At Universal Orthodontic Lab, we understand the need of the customized appliances, our professional technicians will be able to customize any appliance for your patient needs. Please contact our customer support team for evaluation at 877-771-0770.

We ship the majority of our cases back to our customers via FEDEX. You can call our customer support team at 877-771-0770 and we will track your case.

Either method is acceptable; however, most of our customers prefer to pay by the monthly statement.

At Universal Orthodontic Lab, we understand how difficult is losing or breaking the retainer could it be. We provide reasonable price for repair to our customers. Our professional technicians will be able to help you. Please contact our customer support team for evaluation at 877-771-0770.

At Universal Orthodontic Lab, we understand how hard receiving wrong appliances could be. We provide prompt solutions and reasonable adjustments in the worst scenario. Our Customer Service Department will be able to answer any questions and prompt respond for an emergency case scenario. Please contact our Customer Service Department at 877-771-0770.

We back all of our appliances for 60 days, please contact our customer support team for any questions related to warranty policy.

We accept Visa, Mastercard, checks and money orders. Please make sure checks payable to Universal Orthodontic Lab when you send us checks. If you prefer, we can set up your account so that your credit card is automatically charged at the beginning of each month with the amount due on your statement. Please call our customer service department at 877-771-0770 for more detail information.